We hope you love your purchase. However, we are happy to exchange
or refund unused items returned to
us within 21 days. Simply follow
these steps -
1Contact us within 7 days of receiving your order:
including your order number and the reason for the return.
Would you like an exchange or refund?
We will email a shipping label and returns code to enclose in your parcel.
2Returns should reach us within 21 days of receipt of order. Products and their boxes must be in pristine condition, unused and carefully repackaged for shipping.
In the interests of hygiene we cannot accept returns on earrings, which can only be returned in accordance with your legal rights.
3We will confirm receipt of your package. We aim to process returns within 3-5 working days - if you haven’t heard from us within 10 days, please contact us.
returning a gift
We are happy to exchange a gift or issue a Whitebeam Studio giftcard/code.
A refund can only be made to the credit/debit/PayPal account on which it was purchased.
We check each item meticulously before it leaves our studio. In the unlikely event
that you receive a faulty or damaged item, please email us immediately at firstname.lastname@example.org with your order number in the subject.
Read more in our terms+conditions.