Terms+Conditions

Thank you for visiting us at whitebeamstudio.com (the ‘site’).
This site is operated by Whitebeam Studio and all references to ‘we’, ‘us’, ‘our’, Whitebeam Studio and Whitebeam refer to Whitebeam Studio and references to ‘you’, and ‘your’ refer to any person placing an order via this website.

frequent questions

placing an order

By placing an order with us you are deemed to have read, understood and agreed to these Terms and Conditions. If you are unclear on any aspect of these terms, please contact us before placing an order, to orders@whitebeamstudio.com.

To create a contract between you and Whitebeam Studio, click on ‘secure checkout’ and follow the simple onscreen instructions taking you through the process. By placing an order via this website you are making an offer to Whitebeam Studio to purchase the products detailed in your order on the terms described in your order. Once you have placed an order you will be sent an automated email Order Confirmation, but this is not a confirmation that your offer to purchase has been accepted. A contract between you and Whitebeam Studio for the sale of our products will only exist once an order has been accepted, processed and despatched to you. Your credit/debit/PayPal account will be authorised when your order is placed and processed. This does not affect your statutory rights.

Prices and availability of goods are subject to change without notice. A delivery charge will be added to your order value where applicable - see shipping and delivery options for details. All dates quoted for delivery are estimated and subject to change. We cannot accept liability for any loss or damage, whether direct or indirect, if delivery takes place at any time other than the estimated date of delivery.

product availability

We aim to display on our website all the items currently available. However, on occasion discrepancies may occur. Should you place an order for an item displayed as available on our website when in fact it is out of stock, we will notify you immediately if the edition has sold out or when new stock will be available. Your credit/debit/PayPal account will not be charged.

pricing

All prices quoted on this website are accurate at the time of publication and quoted in your choice of British Pounds, Euros or US dollars - currency selection at top left on our website. VAT is applicable on all UK and European orders and will be added automatically at checkout. If orders are despatched from our Brooklyn warehouse, sales within New York State and New Jersey will have sales tax at the current rate added automatically during checkout, outside New York State and New Jersey no sales tax is due. You will be responsible for unforeseen customs or import duties levied once the package reaches your destination country if it is outside the UK, Europe or USA. Whitebeam currently covers import duties for those countries.

giftcard/giftcode

Whitebeam Studio giftcards and giftcodes can be used in payment for merchandise at whitebeamstudio.com and are only valid with their unique code. They cannot be exchanged or refunded for cash. They can be used toward the purchase of goods at a higher price than their value on payment of the difference. Whitebeam Studio is under no liability to replace or refund giftcards or giftcodes that have been lost, whether or not redeemed, though we aim to keep a record at Whitebeam Studio.

canceling an order

You have the right to cancel your order before it is despatched from our studio. Notify us by email at orders@whitebeamstudio.com, with ‘Cancel Order’ and an order no. as the subject. For cancellations after your order after it has been despatched, see returns and exchanges.

returns and exchanges

If you wish to exchange an item or return it for a refund, you should contact us by email giving the reason for the return, to orders@whitebeamstudio.com within 7 days of receiving your order, with ‘Return’and your order no. as the subject. We will send you by email a returns code to enclose in your parcel and a shipping label. We cannot accept your package without this returns code.

Products and their boxes must be returned in pristine condition, unused with any security tags attached, and suitably repackaged for shipping. For hygiene reasons we cannot accept returns on earrings. This does not affect your statutory rights.

Returns should arrive at our studio within 21 days of receipt of your order otherwise we are under no obligation to refund or exchange the items. We cannot be held responsible for items that fail to reach us. Please read our care+cleaning advice for jewelry and care instructions enclosed with your purchase. We cannot accept an item returned as faulty if the appropriate product care and usage instructions have not been followed or there has clearly been misuse. Return of an item is at your own cost unless the item is faulty, see returns for more details. We aim to process returns within 5 working days of the goods reaching us and we will send you an email confirming that this has been done.

website content and product information

We take great care to ensure that all the information we provide on this site is correct and current, including but not limited to product descriptions and specifications, prices, shipping and delivery charges, see shipping+delivery, and photographic images showing product details. However, due to their being handmade, descriptions and specifications of products on this website are not intended to be binding and are intended only to provide a general description. While the color reproduction of our products is a close representation, we cannot accept responsibility for variations in color caused by the browser software, computer system or mobile device used to view our products.

use of the whitebeam studio website

You agree to use the site for lawful purposes only and to access the site solely for your own personal use. You may not use any content in the site for any commercial or illegal purpose. Your use of the site should in no way infringe, restrict or inhibit the use and enjoyment of this site by any third party. You agree not to import or transfer to this site, either directly or indirectly, any information or content which is or may be inaccurate, misleading, defamatory, obscene or offensive, in breach of intellectual property right or damaging to the software or performance of this site.

We reserve the right to suspend the site at any time for operational, regulatory, legal or other reasons. We may terminate your use of the site with immediate effect if you breach any of these terms. It is your responsibility to ensure you have the appropriate hardware and software, including virus protection, to enable you to access and use this site through your computer or mobile device in a safe and secure manner. We are not responsible for any virus or bug that affects your computer, mobile device or network as a result of using or downloading information from this site.

limitations of liability, disclaimer, general information

While Whitebeam Studio endeavours to ensure that all the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Whitebeam Studio will not be responsible for any errors or omissions or for the results arising from the use of such information. While Whitebeam Studio takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system or mobile device.

Whitebeam Studio will not be responsible nor liable for your use of other websites you may access via links within our website. Whitebeam Studio has no control over these websites and is not responsible for their content. We cannot, therefore, be responsible for the protection and privacy of any information you provide whilst visiting such sites; you should be cautious and read their privacy statement.

Whitebeam Studio shall not be liable to you by reason of any representation or implied warranty, condition or other term, or under the express terms of the contract, or negligence [whether on the part of Whitebeam Studio or any of its members, directors or employees], for any indirect, special or consequential loss or damage [including but not limited to loss of profit or loss of saving], costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of products or their use by you.

The entire liability of Whitebeam Studio under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Whitebeam Studio will not be liable to you or be deemed to be in breach of these terms and conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control.

general information

The Terms outlined above constitute the entire agreement between you and Whitebeam Studio. Any failure by us to exercise or enforce any right or provision of the Terms shall not constitute a waiver of such right or provision, these Terms and Conditions and your use of our website are governed by law. This does not affect your statutory rights. We reserve the right to vary the terms from time to time and without notice, with such variations becoming effective immediately upon posting to the site. By continuing to use the site you will be deemed to accept any such variations. Any products or promotions not permitted under your local laws are not offered to you.

company details

Whitebeam Studio
registered in England no.10770915

registered office:
Whitebeam Studio Ltd
19 Kingsway Place
London EC1R 0LU
UK
email hello@whitebeamstudio.com