PRIVACY POLICY

At Whitebeam Studio we are committed to protecting your privacy. Transparency is important to us so we have rewritten our privacy policy to ensure that it clearly outlines the data we gather, how we use it, and the rights you have to manage and access your data.

information we keep
We hold personal data about you that you have given us during the signing up process (for subscribers) or during the enquiry or purchasing process (for customers and potential customers).

This data comprises your name, company name, address, phone number, email address.

If you are a customer we may also keep commercial and accounting correspondence between us which may contain personal data.

Our website monitors web visits to help us tailor our communications to you.

what we do with this information
With your consent we lawfully process it as follows:

Newsletter/mailing list subscribers: to send you newsletters and other information about our products and services, plus news items and shows or pop up shops we are involved in.

Additionally, for customers and potential customers: to manage our commercial dealings with you including our contractual obligations, account management and financial/accounts functions, as well as keeping you informed of news and events relevant to you.

Website cookies are used to help us service our customers and tailor our communications to you.

Please note that card payments are processed by our payment service provider. We do not keep card details.

These are the only purposes for which we use your data.

why we keep this information
The legal basis for processing your data is our legal and contractual obligations and legitimate interest (communications and information relevant to the services requested or provided), as well as your consent when appropriate (for example, subscribers).

where this information is stored and who can access it
The data manager for this data is Tom Sanders who can be contacted by email at studio@whitebeamstudio.com.

Your data is kept on a software database and is password protected. Emails are kept on our email system which is also password protected. It can only be viewed by our data manager and personnel involved in or responsible for the communications listed above and in the management and running of our services.

We do not share this information with any third parties unless required to do so by law or in order to perform our legal or contractual obligations.

We ensure your personal data is kept securely. It is deleted under the following circumstances:

- from our mailing list when you unsubscribe
- from our customer records when requested by email or in writing to our data manager

We reserve the right to retain commercial and accounts information that we are obliged to keep by law or that we need to keep for our legitimate interest in running our business (such as accounts information and commercial records). Accounts records are kept for 6 years.

your rights
Under GDPR regulations you have legal rights that include those listed below.

You have the right to:
- see any data we hold about you free of charge
- have inaccuracies in any data held about you corrected
- have information erased [and forgotten by us], subject to retaining commercial and accounts information as described above
- prevent direct marketing to you by us
- data portability [to be provided with an electronic copy of the data relevant to you]
- complain to the regulator (ICO)

You may request to see the data we hold about you or instruct us on any of these rights that you wish to invoke by email at studio@whitebeamstudio.com, when we will respond within 30 days.

You can unsubscribe from our mailing list at any time by clicking the ‘unsubscribe’ button under the newsletter or email we send you. This will result in your data being automatically erased from the relevant mailing list.

links to other websites
Our website may contain links to other websites. Once you leave our site, be aware that Whitebeam Studio is not responsible for their content, nor are we responsible for the protection and privacy of information you provide while visiting sites that are not governed by this privacy statement.

contact us
If you have any questions or concerns, please contact us at studio@whitebeamstudio.com.

T&Cs

Thank you for visiting whitebeamstudio.com. By placing an order with us you are deemed to have read, understood and agreed to these Terms & Conditions. If you are unclear on any aspect, please contact us before ordering at orders@whitebeamstudio.com.

placing an order
By placing an order via this website you are making an offer to Whitebeam Studio to purchase products detailed in your order on the terms described. When you have placed an order you will be sent an automated email confirmation. Your credit/debit/PayPal account will be authorised when your order is placed and processed. This does not affect your statutory rights.
Price and availability are subject to change without notice. A delivery charge will be added to your order value where applicable - see shipping options for details. All dates quoted for delivery are estimated and subject to change. We cannot accept liability for any loss or damage whether direct or indirect, if delivery takes place at any time other than the estimated date of delivery.

product availability
We aim to display on our website items that are currently available. However, should you place an order for an item that has in fact sold out, we will notify you immediately and your credit/debit/PayPal account will not be charged.

pricing
All prices quoted on this website are accurate at the time of publication. VAT is applicable on all EU orders and is added automatically at checkout. Whitebeam Studio currently covers import duties and taxes for those countries. If an order ships from our Brooklyn studio, sales within New York State and New Jersey will have sales tax at the current rate added automatically at checkout, outside New York State and New Jersey no sales tax is due. If an order ships outside the USA or EU you will be responsible for unforeseen customs or import duties levied once the package reaches your destination country.

order cancellation
You have the right to cancellation within 7 days of placing an order, except for special orders and commissions which can only be cancelled within 24 hours of placing an order. Please notify us by email to orders@whitebeamstudio.com with ‘Order Cancellation’ and your order number as the subject. For cancellations after your order has been despatched, see Returns & Exchanges.

returns / exchanges
To exchange or return an item for a refund, please contact us by email within 7 days of receiving your order, to orders@whitebeamstudio.com, with ‘Order Return’ and your order no. as the subject. We will email a shipping label and returns code to enclose in your package. We cannot accept your package without this returns code. Products and their boxes must be returned unused and in sellable condition, suitably repackaged for shipping. For hygiene reasons we cannot accept returns on earrings. This does not affect your statutory rights. Returns should arrive at our studio within 21 days of receipt of your order or we are under no obligation to refund or exchange the items. We cannot be held responsible for items that fail to reach us. Please read our care & cleaning advice for jewelry and care instructions enclosed with your purchase. We cannot accept an item returned as faulty if the appropriate care and usage instructions have not been followed or if there has clearly been misuse. We process returns within 14 working days of the return reaching us, when you will receive email confirmation.

gift codes
Whitebeam Studio gift codes can be only used in payment for products sold by whitebeamstudio.com. They cannot be exchanged or refunded for cash, but can be used towards the purchase of items at a higher price on payment of the difference. Whitebeam Studio keeps a record of gift codes but is under no liability to reissue codes that have been mislaid.

T&Cs

website content
We take care to ensure that all the information on this site is correct and current, including but not limited to product descriptions and specifications, prices, shipping fees and images showing product details. However, due to being handmade, descriptions and specifications of products are not binding and are intended only to provide a general descripti on. While the color reproduction of our products is a close representation, we cannot accept responsibility for variations in color on different device s.

use of this website
You agree to use this site for lawful purposes only and to access the site solely for your own personal use. You may not use any content for any commercial or illegal purpose. Your use of the site should in no way infringe, restrict or inhibit the use and enjoyment of this site by any third party. You agree not to import or transfer to this site, directly or indirectly, any information or content which is or may be inaccurate, misleading, defamatory, obscene or offensive, in breach of intellectual property rights or damaging to the software or performance of this site.
We reserve the right to suspend this site at any time for operational or other reasons. We may terminate your use of the site with immediate effect if you breach any of these terms. It is your responsibility to ensure you have the appropriate hardware and software, including virus protection, to enable you to access and use this site on your device safely and securely. We are not responsible for any virus or bug that affects your device or network as a result of using or downloading information from this site
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copyright and intellectual property
This website and its content is the copyright of Whitebeam Studio LLC, Whitebeam Studio Ltd, ©2018 Whitebeam Studio. All rights reserved.
The entire content of the Whitebeam Studio website is copyrighted as a collective work under worldwide applicable copyright laws, and is subject to trademark, copyright and/or other intellectual property rights or licenses held by Whitebeam Studio LLC and Whitebeam Studio Ltd. The modification, distribution, reproduction or incorporation into any other work of part or all of the material on this website is prohibited, other than for domestic purposes, placing an order or sending to individual third parties for their personal information, provided you acknowledge Whitebeam Studio as the source of the material and you inform the third party that these conditions also apply to them
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limitations of liability
While Whitebeam Studio endeavors to ensure that all the information on this website is accurate and current, it does not give any warranty as to its accuracy or completeness and we will not be responsible for any errors or omissions. While Whitebeam Studio takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any device.
Whitebeam Studio will not be responsible nor liable for your use of other websites accessed via links on our website. We have no control over these websites and are not responsible for their content.
Whitebeam Studio shall not be liable to you by reason of any representation or implied warranty, condition or other term, or under the express terms of the contract, or negligence, for any loss or damage or expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of products or their use by you.
The entire liability of Whitebeam Studio under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions. Whitebeam Studio will not be liable or be deemed to be in breach of these Terms and Conditions or any other contract with you by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond our reasonable control
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general information
The Terms outlined above constitute the entire agreement between you and Whitebeam Studio. Any failure by us to exercise or enforce any right or provision of the terms shall not constitute a waiver of such right or provision, these Terms and Conditions and your use of our website are governed by law. This does not affect your statutory rights. We reserve the right to vary the terms from time to time without notice, with such variations becoming effective immediately. By continuing to use the site you will be deemed to accept any such variations. Any products or promotions not permitted under your local laws are not offered to you.

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